Tragic Beautiful wants you to LOVE your new purchase! We understand sometimes stuff doesn't fit, doesn't suit you or just doesn't make you gasp with happiness. If something isn't as you imagined or doesn't fit we are happy to offer a refund, exchange or store credit.
To return an item just download the returns form here or use the one included in your order and post the item back to us.
CONDITIONS OF RETURNS:
- Returns must be returned to the store within 30 days of purchase.
- Makeup, underwear, piercing jewellery, swimwear, or any beauty products cannot be returned due to Australian hygiene and health reasons.
- Discounted, sale items and items purchased through promotional deals or coupon codes are returned for store credit only.
- We recommend you use a trackable method of postage to ensure your item is returned to us safely.
- The refund amount will be via the original payment method and for the cost of the goods only.
- Your item must be returned to us in new, unused condition. All items must be returned in original packaging with tags attached.
- If the item has been worn, damaged or soiled, it is deemed unsaleable. We reserve the right to reject items in this condition. Please be careful when trying on clothing and shoes to avoid tears or scuffs.
- Return postage is paid by the buyer unless item is faulty or we messed up. If you paid with PayPal claim your return postage through them, see below.
- Preorder items are only able to be returned for an exchange or store credit.
GET PAYPAL TO PAY! - If you paid for your order through PayPal, you can claim your return shipping costs. (Australian customers only). You simply activate Refunded Returns on your PayPal account. For more information, please visit here.
In the case of a store credit, once we get your returned goods, we’ll send you a confirmation email along with a store credit code. You can use this code to get a different size, color or whatever you wish at Tragic Beautiful!
The Tragic Beautiful team is proud of it's customer service and wants to make sure you are 100% happy with your purchase. If you have any questions or concerns, please contact us!