Privacy Policy

Protecting Your Privacy

At Tragic Beautiful, we are 100% committed to protecting the privacy and security of our customers and site visitors. The Tragic team members are customers themselves, of both Tragic Beautiful and other internet sites – so we totally appreciate and respect how important privacy is.

For all our services, the data controller — the company that’s responsible for your privacy— is Tragic Corp Pty Ltd TA Tragic Beautiful.

If you have any questions about how we protect your privacy, get in touch at support@tragicbeautiful.com

Information we collect:

When you visit the site, we automatically collect certain information. This includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

We collect this Information using the following technologies:

- ‘Cookies’. We use cookies to distinguish you from other users, to provide you with an awesome experience when you browse our website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- ‘Log files’ track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- ‘Web beacons,’ ‘tags,’ and ‘pixels’ are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, including credit card numbers (safely encrypted through our payment processor; we never learn your full credit card number), PayPal address, email address, and phone number.

If you choose to enrol in our rewards system (Tragic VIPs), we hold all associated information and may use it to send you appropriate, targeted marketing communications.

Sharing your personal information:

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies. Your name and delivery contact information are transferred to the postal service and/or courier(s) used to send your order – they will handle your data according to their privacy policy.
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us).
  • We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We use Facebook Analytics to facilitate understanding in how our customers are purchasing through our Facebook store. You can read more about how Facebook uses your Personal Information here:
    https://www.facebook.com/full_data_use_policy
  • We use Google Analytics to analyse how visitors use our website. This stores a cookie on your computer containing an anonymous tracking ID to allow Google to track your activity around our website. This service is subject to Google’s Privacy Policy. The information associated with your cookie tracking ID is deleted 18 months after your last use of our website. Learn more about how you can control the information sent to Google.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Online Advertising

We advertise our products and brands on a variety of websites, including Google and Facebook. With your consent, we will send Google and Facebook information about the products and pages you view on our website, the products you add to and remove from your basket, and the products you purchase. This is used to show you personalised adverts that are more relevant to you. Google and Facebook identify you by placing a “tracking beacon” on our website which uses a cookie to identify you to them. Your data will be processed and retained in accordance with Google’s Privacy Policy and Facebook’s Data Policy.

You can opt out of targeted advertising by following the links below:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous 

Mailing List (marketing emails):

If you subscribe to our mailing list, we will send you marketing emails from time to time. We will only do this with your consent, and you can withdraw your consent at any time by clicking the “unsubscribe” link at the bottom of one of our marketing emails. The name and email address you enter, along with your IP address, will be sent to MailChimp who provide our mailing list software. Your data will be processed and retained by MailChimp in accordance with their Privacy Policy.

You can stop receiving marketing messages from us at any time.

You can do this:

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our Customer Care team 

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications such as order updates.

Payment:

As you go through our payment gateway to complete your purchase, if you choose credit card as a payment method, Shopify obtains your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways we use such as Afterpay, zipPay, and Sezzle, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

If you make payment with PayPal, your order information (including personal data) is transferred to PayPal to facilitate the payment process. This is required to fulfil the contract and process your order. Your data will be processed and retained by PayPal in accordance with their Privacy Policy.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@tragicbeautiful.com or by mail using the details provided below:

Tragic Beautiful
6/20-22 Ellerslie Rd
Meadowbrook QLD 4131
AUSTRALIA

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