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Returns & Exchanges

We accept returns within 30 days of your order being delivered to you. We are happy to accept most full priced items back for a refund*, store credit or exchange within 30 days of purchase.

  • *Pre-order items (including shoes), items from discounted orders and sale items are not eligible for a refund and can be returned for an exchange or store credit. Only full priced, non discounted orders are eligible for a refund. 
  • Any returns received without a note will be processed as a store credit.
  • Items must be in original condition. No tears, marks, scuffs, animal fur, makeup, or cigarette smells. Shoes must be in original boxes with all packaging. Do not ruin shoe boxes by taping labels to them. We reserve the right to charge a box fee in this instance of $10.00. 
  • Items must be returned in as new condition fit for resale.
  • Makeup, intimates, underwear, piercing jewellery, swimwear, herbs, hair dye or beauty products cannot be returned for health and hygiene reasons.
  • Final Sale Items cannot be returned. These items are clearly labelled on the product page in red lettering so you know you are about to grab an amazing bargain, but you will need to choose carefully!
  • If you have a problem with an item we will always work with you to resolve it fairly. Please read the section below "I got my order and something's wrong". When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.

Once you have processed your return through our portal, to save you money we have organised a returns label service for you. For a flat rate of $9.15 you can return anything from around Australia, fully tracked. Simply complete the form, make payment and this will generate your return label. Then either drop into a red postal box or over the counter at any post office.

Buy return label

After you have been through our portal and been approved for a return

1. Pack up your return

2. Ship on your own using the carrier of your choice to the below address
Tragic Beautiful Returns
2/63-69 Meakin Rd
Meadowbrook QLD 4131

3. Make sure to get a return tracking # just in case.

Yes! There are two options.

1: Just select exchange in the portal and make a note of the item you want us to reserve (make sure it is in stock). We will then put it aside for you for 2 weeks. Send back your item as normal and we will send you an invoice for shipping the exchange item to you once we receive your item.

2: If you cannot wait, just purchase the replacement item immediately and send your item back for a refund. If your item wasn’t originally eligible for a refund (sale items etc), open a return for a credit and put a note in with your new order number and we will issue a refund instead of a credit.

We aim to process returns immediately, but at busy times please allow 2-3 business days.

Your refund will be issued back to your original payment method. It can take 5 or so days to clear from the date we issue it.If you paid using a buy-now-pay-later method, we'll confirm your return with the provider, and they'll get in touch with an updated payment schedule or direct refund to you.

As soon as we receive your item and it is checked and processed, we will email you a credit note to use in our store immediately.

If you believe have an incorrect or faulty item, please contact us on  and we will sort it out for you immediately. We ask that you please provide as much detail as possible, including photos so
that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  
ACCC Consumer Rights Guarantees

The Tragic Beautiful team wants you to be 100% happy with your purchase. If you have any questions or concerns, please contact us! We will always work with you to esolve any issues.