FAQs

Payments & Ordering

Pretty much anything and everything! We accept Visa, Mastercard, Amex and PayPal of course.

We also offer a range of Buy Now, Pay Later solutions – just because you broke AF don’t mean you gotta look crap! In Australia we offer Afterpay and zipPay. In the USA we offer Sezzle. All designed to offer you credit options without any interest to you. (We pick up the fees).

We accept Apple Pay and if you are a crypto mogul feel free to pay us through Bitpay.

If you’re old school or just have a thing for manual banking – we accept bank deposit in Australia only. Account Name: Tragic Beautiful | Account: 476868358| Bank: ANZ | BSB: 014506

No cheques or money orders because this ain’t the 2000’s anymore!

Sure! Just select ‘pick up from warehouse’ in checkout to save on postage! You can also try on your items to make sure they fit perfectly. Don’t select this option unless you can pick it up!

We are in Meadowbrook – just off the M1 and Logan Motorway. About a 10 minute walk from Loganlea Train Station. We are open 9-4pm Monday to Friday excluding public holidays. The address is: 6/20-22 Ellerslie Rd, Meadowbrook Q 4131.

Nope. We are an online retailer – but if you are local you can pickup your items, try stuff on and pay here with eftpos etc

We do keep an inventory of thousands of items in our warehouse but like to offer a larger variety through a pre-order system. We will order in your item after receiving your order and it will arrive usually within 2 weeks. We then ship your complete order to you! If you order other items with your pre-order item these will be shipped together when your item arrives. If you want the rest of your items sooner, please order them separately.

Ahhhh we know the feeling! No drama. Just order before 1pm and select express post – if you are in the express post zone you will receive your item the next day. Feel free to add a note to your order specifying that it is urgent <3

Of course! We sell them here.  Vouchers are valid for 5 years and can be used multiple times until they are all used up so no money is wasted.

Easy peasy. Just add stuff to your cart as normal then pop the code in the discount code box in checkout.

Shipping

We offer FREE post in Australia and NZ for all orders over $89!

For full information and rates please go here. Transit times vary by country and shipping service. In Australia we use Australia Post or Fastway couriers.

Orders are processed Monday - Friday, excluding public holidays. 

International orders may be subject to customs fees determined by their countries regulations. We have no control over these and you are responsible for any duties, taxes or fees.

You're gonna get an e-mail from us telling you that your order has shipped. Inside that is a link to track your order.

Returns & Exchanges

Sometimes. We are super fast at getting orders out and often it has already shipped or gone through the process. In that case you can easily return it to us – but we bet you’ll love it anyways.

Yes! We want you to love everything you get from us. Our full return instructions can be found here.

Other Stuff

If you see the item you love is out of stock, select the size you are after then enter your email address into the field that says: “Notify me when this is back in stock” and if we get it back in, we will!

Hells yeah! Privacy and security is super important to us. You can read our full policy here. We have been around for well over a decade and have an impeccable reputation. Our site is 100% safe and secure.

We are looking for experienced models who are local to Brisbane or able to travel here. If this is you and you fit our aesthetic, please email your details, including your stats, photographs, and portfolio links to us HERE.

Bloggers, influencers and instagrammers – If you have a large online following and believe you would be a fit with us then feel free to contact us. Please note: We get tons of emails and we generally approach peeps who we feel fit with us ourselves.

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